Privacy Policy

A Supportive Community Built for Parents

Welcome to Velp ("Velp," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Velp mobile application and website (collectively, the "Services").

By using Velp, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number (if provided)
• Account information
• Your preferences and feedback
• Feedback or support requests
• Information you submit through forms or inquiries

Information Collected Automatically

When you use the Services, we may automatically collect certain information, such as:

• Device type and operating system
• App version
• IP address
• General location (if enabled)
• Usage and interaction data
• Crash reports and diagnostics

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Provide and improve our Services
• Display relevant vendors and resources
• Personalize your experience
• Respond to support requests
• Maintain app security
• Monitor app performance and reliability
• Comply with legal obligations

3. Vendor Information and External Websites

Velp provides information about third-party vendors and may include links to their official websites.

When you choose to visit a vendor's website, you leave Velp and become subject to that website's privacy policy and terms of use. We are not responsible for the privacy practices or content of third-party websites.

4. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers that help operate our Services
• To comply with legal obligations
• To protect our rights, users, or the public
• In connection with a business transfer, merger, or acquisition

5. Analytics

We may use analytics services to understand how users interact with Velp. These services may collect anonymous or aggregated usage information to help improve the app.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's privacy

Velp is designed for parents and caregivers.

The Services are not intended for children under the age of 13 (or the minimum age required by applicable law), and we do not knowingly collect personal information directly from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access and request a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of certain data processing activities
• Withdraw consent where applicable

To exercise your rights, please contact us at support@velp.com.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@thevelp.app

Address: 2261, Market Street (Suite #46093), San Francisco, 94114